Privacy policy

Flight Insignia — Privacy Policy

Last updated: November 25, 2025

Flight Insignia operates this store and website, including all related information, features, tools, and services (the “Services”). The Services are powered by Shopify, which enables us to provide a secure and seamless shopping experience.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or interact with the Services. If anything in our Terms of Service conflicts with this Privacy Policy, this Privacy Policy governs the handling of personal information.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When we use the term “personal information,” we refer to information that identifies or could reasonably be linked to you. Depending on how you interact with the Services, we may collect the following categories:

Contact Information

Name, billing address, shipping address, email address.

Payment & Transaction Data

Payment method information (processed securely by third-party processors such as Shopify Payments, PayPal, or others), financial account information, purchase history, returns and exchanges.

Account Information

If you create an account: login credentials, preferences, saved addresses.

Device & Usage Data

IP address, browser type, device identifiers, cookies, and information on how you navigate our site.

Communications

Any information voluntarily provided when contacting customer support.

We do not collect sensitive personal information, nor do we knowingly collect data from minors.

2. How We Collect Personal Information

We may collect your information from:

  • Direct interactions — when you place an order, create an account, or contact us.

  • Automated technologies — including cookies and similar tracking tools through your browser or device.

  • Service providers — such as Shopify, payment processors, analytics providers, and shipping partners.

  • Third-party partners — if you choose to interact with external features (e.g., social media logins).

3. How We Use Personal Information

Depending on your use of the Services, we may use your information to:

Provide and Improve the Services

  • Process orders, payments, returns, and exchanges

  • Arrange shipping and delivery

  • Maintain your account and preferences

  • Personalize your experience

Marketing & Advertising

  • Send promotional emails (you may opt out anytime)

  • Show relevant ads on our website or third-party platforms

Security & Fraud Prevention

  • Protect the Services

  • Detect and prevent unauthorized or fraudulent activity

Customer Support

  • Respond to inquiries and resolve issues

Legal Obligations

  • Comply with laws, enforce our policies, and respond to lawful requests

4. How We Share Personal Information

We may share your personal information with:

Shopify

Shopify hosts our store and processes a substantial portion of your personal data to operate and improve the Services. Shopify may also use aggregated data to enhance features used across all Shopify stores.

Shopify’s privacy practices:
https://www.shopify.com/legal/privacy/customers

Service Providers

Examples:

  • Payment processors (Stripe, Shopify Payments, PayPal)

  • Fulfillment and shipping partners (including print-on-demand providers such as Gelato)

  • Cloud storage and analytics providers

These partners are only authorized to use your information as needed to support the Services.

Business Transfers

If Flight Insignia undergoes a business transition (e.g., merger), your information may be transferred accordingly.

Legal Requirements

If required by law or to protect the rights and safety of Flight Insignia or others.

We never sell your personal information.

5. Relationship with Shopify (Data Processor)

Shopify collects and processes certain data on our behalf, including device information, cookies, browsing behavior, and checkout data.

  • Flight Insignia is the Data Controller for customer information.

  • Shopify acts as a Data Processor for store-related processing.

Shopify may also process some categories of data independently to improve platform security and performance.
Learn more or exercise Shopify-related rights:
https://privacy.shopify.com/

6. International Data Transfers

Your data may be stored or processed outside your country of residence, including in Canada or the United States. When we transfer EU/EEA data internationally, we rely on lawful mechanisms such as:

  • The European Commission’s Standard Contractual Clauses (SCCs)

  • Adequacy decisions

7. Data Retention

We retain your data only as long as necessary to:

  • Fulfill your orders

  • Provide customer support

  • Comply with legal obligations

  • Maintain business records

Once no longer needed, data is securely deleted or anonymized.

8. Your Rights

Depending on your jurisdiction (including EU/EEA, UK, and certain US states), you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Delete your data

  • Restrict or object to processing

  • Data portability

  • Opt out of targeted advertising or certain types of sharing

  • Withdraw consent at any time

To exercise your rights, contact us at:
privacy@flightinsignia.com

We may verify your identity before processing your request. You are entitled to exercise your rights free of discrimination.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential website functions

  • Analyze site traffic

  • Improve the shopping experience

  • Enable personalized advertising

You may adjust your cookie preferences through your browser settings or applicable legal frameworks (e.g., Global Privacy Control).

10. Children’s Data

We do not knowingly collect personal information from individuals under the age of majority. If you believe a minor has provided us with data, please contact us and we will delete the information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. Updates will be posted here with a new “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, you may contact us at:

Email:
info@flightinsignia.com

Mailing Contact (Correspondence Only):
Flight Insignia
Uppsala, Sweden

(We provide return addresses individually as part of our managed returns process.)

Flight Insignia is the data controller for all personal information processed through the Services.