Refund policy

At Flight Insignia, we take great pride in the heritage, intent, and detail behind every piece we produce. If something isn’t quite right, we’re here to assist—clearly, fairly, and with care.

Returns — 30 Days

You have 30 days from the date you receive your order to request a return.

To be eligible, the item must be:

Unworn and unused
In its original condition
With tags and original packaging
Accompanied by the receipt or proof of purchase

This return policy applies in addition to any statutory rights available to you under applicable consumer protection laws, including the EU 14-day right of withdrawal.

How to Start a Return

To initiate a return, simply contact us at info@flightinsignia.com.

Return details are provided individually for each request. Once your return is approved, we’ll send you the appropriate return instructions. Where applicable, a prepaid return label may be provided.

Please note: Items returned without first requesting a return will not be accepted.

Damages or Issues

If your item arrives damaged, defective, or incorrect, please notify us immediately.
We will evaluate the issue and make it right — including arranging a replacement or refund where applicable.

Exceptions / Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

Personalized or made-to-order items produced specifically for the customer
Items marked as final sale
Gift cards
Any items that cannot be returned due to safety or regulatory restrictions

If you are unsure whether your item qualifies, please reach out — we’re here to help.

Exchanges

If you would like a different size or variant, the fastest method is:

Request a return for the item you have received
Once approved, place a new order for your preferred selection

European Union 14-Day Cooling-Off Period

If your order is shipping within the EU, you have the right to cancel or return your order within 14 days without providing a reason.
The item must be in the same condition in which it was received — unworn, unused, with tags, and in its original packaging.

Refunds

Once we’ve received and inspected your return, we’ll notify you about the approval status.

If approved:

A refund will be issued to your original payment method
Processing typically takes 5–10 business days after approval, depending on your bank or card issuer

If 15 business days have passed since your refund was approved, please contact us at info@flightinsignia.com.

Original shipping costs are non-refundable unless the return is due to a damaged, defective, or incorrect item.